Our team

Gavin Cranley

CEO of Harts Couriers

Gavin joined Harts Couriers as CEO in June 2025, as part of generational change within the business.

As a chartered accountant, he has previously worked in commercial and finance roles internationally, within outsourced procurement across Europe and Asia. Gavin’s focus is on modernising Harts Couriers’ technology, expanding the service lines offered to clients, and ensuring the core values of the family business continue to be threaded through everything we do.

When not delivering freight, Gavin plays and coaches basketball. He’s still trying to perfect a spaghetti carbonara.

Alex Mueller

Chairman

Alex bought Harts Couriers in the 1990s and has been a constant within the business ever since.

His first involvement with the optical industry was selling optical frames to optometrists, where he learnt firsthand the ins and outs of the industry, much of which remains relevant today.

Alex semi-retired in 2025, handing over the reins to his daughter Sally and her husband Gavin. He can still be found in the office most mornings, sharing his knowledge of the history of the business and our clients as we transition over the coming years.

Sebastian Gamberi

Chief Operations Officer

Sebastian brings a wealth of freight industry experience to Harts Couriers.

He began his career with Ansett Road Express and Australia Air Express in the 1980s and 90s, before setting up National Optical Distribution (Harts Couriers’ sibling company) in 2001.

Sebastian’s focus within the business is operational excellence and he has overall ownership of the operational and commercial components of Harts Couriers. He prides himself on being a better golfer than Alex!

Sally Cranley

Client Services Director

Sally brings vast experience within project and client-account management to her role at Harts Couriers. She maintains the key relationships with all of our clients and works alongside Sebastian in ensuring delivery and operational excellence.

Sally has worked across a diverse group of industries, including public relations, advertising and retail, and brings her natural ability as a problem-solver to each interaction.

Whilst working alongside her dad (Alex) means she’s contractually obliged to laugh at his jokes, occasionally bringing in her pet dog Risotto does bring genuine smiles of joy to the team’s faces, even if he does sometimes steal drivers’ lunches straight out of their bags.

Kim Pham

Head of Customer Service

If you make a phone call to Harts Couriers for a pickup, nine times out of ten you’ll hear Kim’s friendly voice at the end of the line.

Originally joining Harts Couriers as a casual staff member working on sortation and dispatch, she has recently been promoted to the role of Head of Customer Service.

Kim has a beautiful daughter whose adventures bring great laughs to the  office.

Supervisors

Our warehouse and driver supervisor team manage the Harts Couriers drivers, ensuring accuracy, as well as timely and safe delivery of your parcels.

The supervisors’ role is very hands-on and they have complete knowledge of Sydney’s roads. They train our new drivers in the back alleys and school zones to avoid any hidden loading bays across the city.

American sports chat, including the NBA and NFL, dominates the tea room, alongside their protein bars.

Risotto

A formidable and experienced procurer and consumer of lunches, Risotto holds the coveted position of office mascot.